Frequently Asked Questions (FAQs)

  1. How can I contact MottsGifts customer service?

    • You can reach our customer service team by emailing us at info@mottsgifts.com. We strive to respond to all inquiries within 24-48 hours during our business hours.
  2. Do you offer gift wrapping services?

    • Yes, we offer complimentary gift wrapping for select items. Simply select the gift wrapping option during checkout, and we'll ensure your order is beautifully packaged for the occasion.
  3. Can I customize the metal wall arts with my own text?

    • Yes, we offer customization options for our metal wall arts, allowing you to personalize them with your own text, quote, or message. Simply select the custom text option when placing your order and follow the provided instructions.
  4. What payment methods do you accept?

    • We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer convenient payment options such as PayPal and Apple Pay for secure and hassle-free transactions.
  5. How long does it take to receive a personalized item?

    • The production time for personalized items varies depending on the product and customization options selected. Typically, personalized orders are processed within 5-7 business days before being shipped out for delivery.
  6. Do you ship internationally?

    • Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination and shipping method chosen during checkout. Please note that customs duties and taxes may apply to international orders and are the responsibility of the recipient.
  7. What is your return policy?

    • We want you to be completely satisfied with your purchase from MottsGifts. If for any reason you're not happy with your order, you can return it within 30 days of purchase for a refund or exchange. Please refer to our Refund Policy for detailed instructions on initiating a return.
  8. Are your products handmade?

    • While some of our products are handmade, others are crafted using advanced manufacturing techniques. Each item in our collection is carefully curated and inspected to meet our high standards of quality and craftsmanship.
  9. Can I track my order?

    • Yes, once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status and estimated delivery time of your package.
  10. Do you offer wholesale or bulk discounts?

    • Yes, we offer wholesale pricing and bulk discounts for certain products. If you're interested in purchasing items in larger quantities for resale or special events, please contact our customer service team for more information and pricing options.

If you have any other questions or concerns not addressed in our FAQs, please don't hesitate to reach out to us. We're here to assist you and ensure you have a delightful shopping experience at MottsGifts.