Refunds

Refund Policy:

At MottsGifts, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Here's our refund policy to ensure your peace of mind:

  1. Eligibility:

    • To be eligible for a refund, items must be returned in their original condition, unused, and in the original packaging within 30 days of purchase. Proof of purchase is required for all returns.

  2. Refund Process:

    • To initiate a refund, please contact our customer service team at info@mottsgifts.com to request a return authorization and instructions on how to return your item.
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure safe and timely delivery of your return.

  4. Exchanges:

    • If you wish to exchange an item for a different size, color, or style, please contact our customer service team for assistance. Exchanges are subject to product availability and may require additional shipping fees.

  5. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will gladly replace the item or issue a refund, including any applicable shipping fees.

  6. Non-Refundable Items:

    • Certain items, such as personalized or customized products, gift cards, and clearance items, may not be eligible for refunds. Please refer to the product description or contact us for clarification before making your purchase.

  7. Refund Exceptions:

    • Refunds are issued at the discretion of MottsGifts and may be subject to a restocking fee or other conditions in certain cases, such as returns exceeding the 30-day window or items not in their original condition.

For any further questions or assistance regarding refunds, exchanges, or returns, please don't hesitate to contact our customer service team. We're dedicated to ensuring your satisfaction with every purchase at MottsGifts.