Shipping
At MottsGifts, we strive to ensure a seamless and enjoyable shopping experience for our valued customers. Here's what you need to know about our shipping policy:
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Processing Time:
- Orders are typically processed within 1-3 business days from the date of purchase. During peak seasons or promotional periods, processing times may vary slightly.
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Shipping Methods:
- We offer standard shipping options for domestic and international orders. Delivery times may vary depending on the destination and selected shipping method.
- Expedited shipping options may be available for select items or regions, with additional fees applied at checkout.
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Shipping Rates:
- Shipping rates are calculated based on the weight of the package, the selected shipping method, and the destination. You can view the estimated shipping costs during the checkout process before finalizing your purchase.
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Tracking Information:
- Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.
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International Shipping:
- For international orders, please note that customs duties, taxes, and fees may apply upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.
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Shipping Restrictions:
- Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. If your order includes any restricted items, we will notify you promptly and provide alternative solutions if available.
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Delivery Issues:
- In the rare event of a lost or delayed shipment, please contact our customer service team at info@mottsgifts.com. We will work diligently to resolve any issues and ensure that you receive your order in a timely manner.
For any further inquiries regarding our shipping policy, feel free to reach out to our customer service team. Your satisfaction is our top priority, and we're here to assist you every step of the way.